Terms of Service

2.1You must provide accurate, complete information and keep it current.

2.2You are responsible for everyone who uses your account, for keeping credentials confidential and for all activity under your account. Notify [email protected] immediately of any unauthorized use.

2.3You may invite team members up to the number allowed by your Pricing Plan. You control their access levels and are responsible for their actions.

2.4We may close free accounts that have been inactive for 12 months after 30 days’ notice by email.

3.1Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your subscription to build and operate AI Employees for your own business.

3.2You may embed the Rqmii web widget on websites you own or control and connect phone numbers and WhatsApp Business accounts you are authorised to use.

3.3We will introduce, change and retire features over time, and will not materially reduce the core functionality of the Services during your paid term. We will give at least 30 days’ notice before removing or materially changing an API or SDK in a way that breaks existing integrations, except where security or legal reasons require faster action.

3.4Beta or preview features are provided as-is, may be withdrawn at any time, and are excluded from any support or availability commitments.

5.1You are the data controller (or “business” under the CCPA) for End User Data. Rqmii is your processor (or “service provider”). Our processing is governed by our Data Processing Addendum, which forms part of these Terms.

5.2You must tell End Users they are talking to AI. Many laws (including the EU AI Act, California law and several other jurisdictions) require that people interacting with an AI system are informed. The Platform gives you configurable consent and disclosure messages for the web widget and phone channel; the dashboard lets you edit or disable them. If you edit, shorten, translate or disable these messages, you are solely responsible for ensuring that the disclosure and consent you give meet the law of every place your End Users are located. For WhatsApp and other channels where no pre-conversation message is available, you must provide the disclosure yourself (for example in the AI Employee’s display name and first message). For kiosks, screens and other physical deployments you must display clear on-screen or physical signage that the avatar is an AI, that a microphone and camera are in use, and whether the interaction is recorded; you are responsible for where the kiosk is placed and for configuring it (for example push-to-talk) so that bystanders are not captured unintentionally.

5.3Recording. Where you enable audio or video recording you must obtain all consents required by law, including two-party consent where applicable, and inform End Users that the conversation is recorded.

5.4Privacy notices. You must publish a privacy notice and, where you use the web widget, a cookie notice that cover the AI Employee, its data collection and Rqmii as your processor. You must obtain any consent required by law before an End User’s data is processed.

5.5Minors. If your End Users may include children, you must obtain verifiable parental or guardian consent where required, configure the AI Employee appropriately, and comply with all child-protection laws.

5.6End User requests. You are responsible for responding to End User rights requests. We will help you within the timelines in the Data Processing Addendum. If an End User contacts us directly, we will forward the request to you.

5.7Accuracy. AI Employees can produce incorrect, incomplete or inappropriate output. You must review the configuration, test the AI Employee before deployment, provide accurate knowledge, and keep a human escalation path for End Users. You are responsible for all commitments an AI Employee makes to your End Users.

6.1Pricing Plans. Fees, Credit allowances and entitlements are those shown in the dashboard when you subscribe. Prices are in Saudi riyals unless stated otherwise and exclude VAT and other taxes, which you must pay.

6.2Subscriptions renew automatically for the same term (monthly or yearly) at the then-current price unless you cancel before the renewal date. We will notify you by email at least 30 days before a price increase on yearly plans and 15 days on monthly plans.

6.3No refunds. All fees are non-refundable and non-cancellable once charged, except where the law requires otherwise. You may cancel at any time; the Services continue until the end of the paid term and will not renew. Cancelling a yearly plan early does not entitle you to a pro-rata refund.

6.4Credits.

6.5Payment. Card payments are processed by our payment provider. Invoiced amounts (Enterprise) are due within 30 days of the invoice date unless the Subscription Agreement states otherwise. Overdue amounts may bear interest at 1% per month or the maximum rate allowed by law, and we may suspend the Services after 10 days’ written notice of non-payment. If you believe a charge or invoice is incorrect, you must tell us in writing within 60 days of the charge; otherwise it is deemed accepted.

6.6Changes to plans. We may change Pricing Plans, Credit rates and entitlements. Changes apply from your next renewal, with the notice in 6.2.

6.7Enterprise. Enterprise fees, terms, SLA and data-residency options are set out in your Subscription Agreement.

8.1For the Free, Starter and Pro plans we will use commercially reasonable efforts to keep the Services available but give no uptime guarantee. Support is provided by email (Starter) or priority email (Pro) during Saudi business hours.

8.2Enterprise Customers receive the Service Level Agreement, including uptime commitments and service credits, set out in their Subscription Agreement. Service credits are the sole remedy for failure to meet an SLA.

8.3We may perform scheduled maintenance with reasonable advance notice and emergency maintenance at any time.

9.1You own Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and reproduce Customer Content only as needed to provide the Services, keep them secure, comply with law, and as described in our Privacy Policy. This licence ends when the content is deleted, except for copies in backups pending purge.

9.2Outputs. As between you and us, you own the outputs your AI Employee generates for you, subject to third-party rights. Because AI output may not be unique, we cannot guarantee that similar output will not be generated for others.

9.3We own the Services, including software, models, prompts, voices, stock avatars, designs and all improvements. No rights are granted except as stated in these Terms. You may give us feedback; we may use it without obligation.

9.4Voices. Voices are provided from Rqmii’s library. Custom voices are created only by Rqmii at your request. You may not upload your own voice files.

9.5Custom avatars and likenesses. You may upload an image, or request that Rqmii create an avatar or custom voice, based on a real person only if you have that person’s written, informed consent to the creation and use of a digital likeness of them for your business, including consent under biometric-privacy laws where applicable (for example the Illinois BIPA). You warrant that you hold all necessary rights and consents, you will provide them on request, and you will indemnify us for any claim arising from a likeness you supply or request. We may refuse or remove any avatar or voice at our discretion.

9.6No training. We will not use Customer Content to train general-purpose AI models. See Privacy Policy, Section 6.

9.7Your knowledge and integrations. You warrant that you have the right to upload knowledge files and connect third-party systems, and that doing so does not breach any law or agreement.

12.1We will process personal data as described in the Privacy Policy and the Data Processing Addendum and in compliance with the Saudi PDPL, the GDPR, the CCPA and the Egyptian Law 151/2020 to the extent each applies.

12.2We maintain appropriate technical and organisational security measures, encrypt data in transit and at rest, and will notify you without undue delay (and within 72 hours of confirming a breach) of any personal data breach affecting your data.

12.3You may export your Customer Content at any time during the subscription. After termination you may request an export in writing within 30 days, after which we will delete your data in line with the Privacy Policy.

13.1These Terms apply from acceptance for as long as you have an account.

13.2You may terminate by cancelling your subscription and closing your account in the dashboard, or by emailing [email protected] from the Account Owner’s address. Fees already paid are not refunded, except that if you terminate because of a material breach by us that we fail to cure within 30 days of your written notice, we will refund prepaid fees for the unused remainder of the term.

13.3Either party may terminate for material breach not cured within 30 days of written notice. We may terminate immediately for breach of Section 4, non-payment after notice, or if required by law.

13.4On termination all licences end, you must stop using the Services, and we will handle your data as described in Section 12.3 and the Privacy Policy. Sections that by nature survive (fees owed, IP, confidentiality, warranties, indemnities, liability, governing law) survive termination.

14.1Each party warrants it has authority to enter these Terms. We warrant that the paid Services will perform materially as described in the documentation. Your sole remedy for breach of this warranty is for us to correct the non-conformity or, if we cannot, to refund prepaid fees for the remaining term and terminate.

14.2EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, COMPLETE OR SUITABLE FOR ANY PURPOSE, THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THEY COMPLY WITH LAWS SPECIFIC TO YOUR INDUSTRY OR COUNTRY.

15.1By you. You will defend and indemnify us and our affiliates against claims, damages, fines and costs arising from: your Customer Content; your AI Employees’ interactions with End Users and the commitments they make; your breach of Section 4, 5 or 9; your failure to obtain required consents or give required disclosures; and any avatar, image or voice likeness you supply or request.

15.2By us. We will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe a third party’s intellectual property rights. This does not cover claims arising from Customer Content, your configuration, third-party services or combinations with items not supplied by us. If a claim arises we may modify or replace the Services, procure a licence, or terminate and refund prepaid fees for the remaining term.

15.3The indemnified party must give prompt notice, allow the indemnifying party to control the defence, and cooperate reasonably.

16.1TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

16.2EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY YOU TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR FREE PLANS AND TRIALS, OUR TOTAL LIABILITY IS LIMITED TO SAR 1,000.

16.3These limits do not apply to: your indemnity obligations under Section 15.1 and our indemnity under Section 15.2; breach of confidentiality, excluding security incidents and personal data breaches, for which liability remains subject to the cap in 16.2; infringement or misappropriation of the other party’s intellectual property; your payment obligations; gross negligence, wilful misconduct or fraud; or any liability that cannot be limited by law.

17.1These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law rules.

17.2Informal resolution first. Before starting any proceeding, a party must notify the other in writing and the parties will try in good faith to resolve the dispute within 30 days.

17.3Courts. Subject to 17.4, any dispute not resolved informally is subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.

17.4Arbitration for Enterprise and international Customers. Where you have an Enterprise Subscription Agreement, or your principal place of business is outside the Kingdom of Saudi Arabia, we may elect by written notice, before any court proceeding is started, that the dispute be finally settled by arbitration under the Arbitration Rules of the Saudi Center for Commercial Arbitration (SCCA), seated in Riyadh, conducted in English before one arbitrator. The award is final and enforceable in any competent court, including under the New York Convention.

17.5Either party may seek interim or injunctive relief from a competent court to protect intellectual property or confidential information.

17.6Each party waives any right to bring claims as a class or representative action, to the extent permitted by law.