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Terms of Service

These Terms of Service became effective on 01 Jan 2025 for all customers agreeing to these Terms of Service for the first time. If you have a separate written agreement with us then the updates to the Terms of Service will not apply to you.

Introduction

  1. You and rqmii: When we say we, us, our, or rqmii we mean the rqmii entity you contract with based on your Subscription Agreement. You or your means you or the entity or company you are authorised to represent. End Users are anyone who you allow to interact with an AI Agent (text/voice only) and/or an AI digital human (visual avatar) through our Services.
  2. Our Services: Are all the products and services we provide now or in the future whether or not it is provided to you on a paid, trial or free of charge basis. Specifically it includes our documentation, APIs, SDKs and developer documentation collectively referred to as our Platform; and our AI agent and/or AI digital human creation services.
  3. Changes to these terms: We may update these Terms of Service from time to time and will provide you at least 30 days prior written notice in advance of the effective date if we do.

Using the Platform

  1. Account creation: To use our Services you will need to create an Account and will become an Account Owner. You are responsible for protecting your username and password from getting stolen or misused and also responsible for providing true, accurate, complete information.
  2. Account owner responsibilities: As an Account Owner you are also responsible for controlling who has access to your Account and what level of access those people have.
  3. Provision of Services: We grant you a non-exclusive, non-sublicensable right and licence to access and use our Services subject to these Terms and your selected Pricing Plan.
  4. Acceptable use: You must not, and take all reasonable steps to make sure people you have authorized do not:
    • Interfere with or disrupt our Platform
    • Circumvent the security of our Platform
    • Perform any penetration testing or load testing without permission
    • Reverse engineer, decompile or prepare derivative works of our Platform
    • Infringe the intellectual property rights of anyone
    • Use our Services in any way that violates any applicable laws
    • Use our Services in a way that is harmful, threatening, abusive, or otherwise objectionable
    • Use the Services to create a substantially similar product or service
  5. Inappropriate use of AI digital humans: You will also not use any AI digital human in conjunction with any content which is objectionable, cruel or insensitive, constitutes hate speech, is violent in nature, or is misleading or inaccurate.
  6. Suspension: We may suspend your Account's access to our Services if we believe you have breached any of these Acceptable use provisions.
  7. Third party services: Our Platform uses some third party services to enable its functionality. These services have additional terms that apply to you.

Changes to the Platform

  1. New or revised Services: We will introduce new features and capabilities to our Services over time.
  2. Breaking changes and removal of Services: From time to time we may be required to make breaking changes to our Platform APIs or SDKs. If we make such changes we will notify you at least 6 months prior.
  3. Browser and OS support: We may revise our support policy every 3 months.

Fees and Payment Terms

  1. Free trial: You may take up our offer to trial our Platform for a period of time.
  2. Pricing Plans and Subscription Agreements: To use our Services you will need to select a Pricing Plan or have a Subscription Agreement with us.
  3. Automatic renewal: Subscription-based plans will automatically renew for the same term length unless you cancel.
  4. Changes to Pricing Plans: We may from time to time change our Pricing Plans including changing entitlements or fees.
  5. Amounts charged in advance: Any amounts charged in advance on a monthly or annual basis are non-refundable.
  6. Invoice payment terms: Unless stated otherwise all invoiced amounts are due and payable upon receipt.
  7. Taxes: Unless otherwise specified, invoiced amounts do not include any taxes levies, duties or similar governmental assessments.

Data Processing

  1. Permission: You agree that we will process Subscriber Data and End User Data as described in our User Data Privacy Notice in compliance with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL).
  2. End User consent: You agree that you will obtain and maintain all required consents required by law from End Users.
  3. Withdrawal of consent: You agree that you will allow End Users to withdraw their consent for data processing in accordance with PDPL requirements.

IP and Confidentiality

  1. Pre-existing IP: You retain any intellectual property rights prior to using our Services. We own any intellectual property rights prior to you using our Services.
  2. New IP: Any new intellectual property you create, you own and any new intellectual property that we create, we own.
  3. Our IP in our Services: We reserve all intellectual property rights in our Services.
  4. Confidentiality: You and we both agree to take reasonable steps to protect confidential information.

Termination

  1. For convenience: You may only terminate for convenience during your subscription term if your Subscription Agreement allows you to do so.
  2. For breach: You or we may terminate a Subscription Agreement for breach if the other party fails to cure that breach within 30 days.
  3. Effect of termination: If a Subscription Agreement is terminated then all rights granted cease except to the extent necessary to give effect to rights or obligations arising prior to termination.

Liability and Disclaimers

  1. Limitation of indirect liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
  2. Limitation of liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY MAY BE HELD LIABLE FOR MORE THAN THE AMOUNT PAID BY CUSTOMER DURING THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
  3. Exceptions: These limitations do not apply to breach of intellectual property rights, confidentiality obligations or your payment obligations.
  4. Disclaimer: EXCEPT AS EXPRESSLY PROVIDED FOR IN THESE TERMS, WE DO NOT MAKE ANY OTHER WARRANTY OF ANY KIND.

rqmii entities, law and venue

  1. Free trial and Basic plan: Our services are provided to you by rqmii Immersive Technologies LLC, our KSA subsidiary.
  2. Other plan types: Unless your Subscription Agreement says otherwise, our services will be provided by rqmii Immersive Technologies LLC.
  3. Laws and venue:
    AddressLawVenue
    rqmii Immersive Technologies LLC. 3915, King Abdullah Ibn Abdulaziz Saud st., 8563, Riyadh, Saudi ArabiaKingdom of Saudi ArabiaRiyadh, Saudi Arabia