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User Data Privacy Notice

This version of our User Data Privacy Notice became effective on 01 Jan 2025. From time to time we will need to update this notice. Where changes are significant we'll let all our subscribers know by sending an email to all Account Owners.

Who are we?

  1. We are rqmii: We are a technology platform that enables the creation and deployment of AI agents and AI digital humans for various applications and use cases.
  2. We, our or us: When we say we, us, or our we mean rqmii Immersive Technologies LLC and its subsidiaries. Our headquarters are in the Kingdom of Saudi Arabia.
  3. More information: If you want to learn more about us then you can visit our website at rqmii.com.

Our privacy principles

  1. Do the right thing: We want to do the right thing when it comes to privacy. This means we not only adhere to privacy law but we do what people would expect of us.
  2. Transparency: We want to be clear with our subscribers and with End Users how our Platform processes Personal Data.
  3. Secure: We want our system to be the best it can be and part of that is securely processing the information that we do.

Types of Personal Data Processed

  1. There are 2 broad categories of personal data that we process:
    • User Data: which is information collected and generated about End Users' interactions with AI agents and AI digital humans using our Platform.
    • Subscriber Data: which is information we collect about current and prospective subscribers.
  2. This Privacy Notice is focused on our processing of User Data.

User Data we may collect

  1. Audio from an End User: We may collect audio of what an End User is saying to an AI agent or AI digital human.
  2. Transcripts of the conversation: We may collect text transcripts of what an End User has said to an AI agent or AI digital human.
  3. Video data of an End User: We may collect video of an End User interacting with an AI digital human.
  4. IP addresses of End Users: We collect IP addresses of End Users who have interacted with AI agents or AI digital humans.

How we use User Data

  1. We use User Data to:
    • Enable AI agents and AI digital humans to understand an End User: We use audio data so that AI agents and AI digital humans can understand what an End User is saying to them.
    • Enable AI digital humans to behave appropriately: We use video data to allow AI digital humans to behave more intelligently.
    • Troubleshoot problems with the Platform: We may inspect conversation transcripts or audit logs if we are investigating a problem with our Platform.
  2. We do not share or sell User Data to anyone unless we have consent, a legal requirement to do so, or are acting on lawful instructions from a subscriber.

Where we process data

  1. Platform locations: We maintain Platform instances in Saudi Arabia, Bahrain, Germany, and the USA.
  2. Data transfers: When we share data with a service provider, data can be transferred to another country. In all cases we put safeguards in place.
  3. Transfers outside Saudi Arabia: Data transfers outside the Kingdom are conducted in compliance with PDPL requirements.
  4. Free trialists: All free trials of our Services are provided using our Platform instance in Bahrain, Germany, and the USA.

How we keep it secure

  1. Our approach: We employ a number of technical measures and processes to protect personal data.
  2. Service providers: We also take steps to ensure our service providers also have appropriate security measures in place.

Your rights

  1. You are always welcome to contact us at [email protected] if you have questions about our Privacy Notice or your Personal Data. You can ask us:
    • What data we may hold about you
    • To send a copy of any data we hold about you
    • To remove data we may hold about you
    • To withdraw your consent to us processing your data in the future
  2. If you believe you've discovered a potential vulnerability, please let us know by emailing us at [email protected].